Healthcare IT Service Desk Lead

Drive IT excellence as a Service Desk Team Lead, ensuring top-tier support for healthcare professionals. You'll manage operations and empower a skilled team to deliver timely technical assistance.

This full-time onsite leadership role requires strong expertise in IT service management frameworks, particularly ITIL. As the Team Lead, you will oversee service desk activities, ensure adherence to SLAs, and facilitate a collaborative environment focused on continuous improvement. Your efforts will enhance the efficiency of technical support processes while prioritizing user satisfaction in a fast-paced healthcare setting.

Key Responsibilities: • Lead daily service desk operations for incident management • Maintain ticket flow and ensure compliance with SLAs • Provide training and mentorship to support staff • Develop service improvement initiatives • Coordinate with external vendors for seamless support

Requirements: • 3-5 years of IT service desk experience • St...