Healthcare Customer Service Specialist (Colombia)

We Are Hiring: Healthcare Customer Service Specialist

The Virtual Concierge is responsible for serving patients by greeting and helping them, scheduling appointments, maintaining records and accounts, answering all inbound calls and outside referrals.

Key Responsibilities

• Patient Interaction: Greet and assist patients and visitors, either in person or over the phone, answering inquiries or referring them to the appropriate department.
• Appointment Scheduling: Optimize patient satisfaction by scheduling appointments, maintaining provider time management, and ensuring the efficient use of treatment rooms.
• Patient Comfort: Address patient concerns and anxieties, answer questions, and maintain a welcoming and professional reception/call center area.
• Record Management: Keep patient records organized and up to date, ensuring quick access to treatment information and patient accounts.
• Financial Management: Maintain patient...