Zeekr International
Head of Aftersales (Canada, Geely Auto Brand)
Job Description
Key Responsibilities 1. Parts and Logistics Management Ensure inventory safety and availability of parts at Regional Distribution Centers (RDCs) to meet end-customer repair demands.
Achieve financial targets for overseas parts sales and profitability.
Manage the sourcing and procurement of parts through direct and third-party channels.
2. Technical Support Oversee technical repair management for overseas distributors and dealers.
Develop and implement a regional technical support system to enhance service capabilities.
3. Warranty and Claims Management Manage warranty claim processes for distributors and dealers in international markets.
Establish and maintain a regional warranty claims management system.
4. Quality Management Monitor post-sales quality issues, provide feedback, and drive continuous improvement for all vehicle models in overseas markets.
Develop and implement a regional quality management system.
Achieve financial targets for overseas parts sales and profitability.
Manage the sourcing and procurement of parts through direct and third-party channels.
2. Technical Support Oversee technical repair management for overseas distributors and dealers.
Develop and implement a regional technical support system to enhance service capabilities.
3. Warranty and Claims Management Manage warranty claim processes for distributors and dealers in international markets.
Establish and maintain a regional warranty claims management system.
4. Quality Management Monitor post-sales quality issues, provide feedback, and drive continuous improvement for all vehicle models in overseas markets.
Develop and implement a regional quality management system.