Airbus Canada
Harlow Payments Call Center Manager
Job Description
Lead the Call Center team at Harlow Payments in Montreal for our onsite operations. This dynamic role focuses on team mentorship, staff training, and client collaboration in a fast-paced setting.
As a Call Center Manager, you will manage a team in a professional environment with a focus on delivering exceptional client service. You will leverage your supervisory experience, ensuring the team thrives while handling sales calls and evaluating staff performance. A passion for mentoring and detail-oriented planning will contribute to our team’s success.
Key Responsibilities:
• Hire, train, and motivate call center staff
• Monitor and evaluate team and department performance
• Conduct quality audits to ensure service excellence
• Analyze administrative issues for employee support
• Resolve conflicts and provide mentoring for growth
Requirements:
• Minimum 2 years as a Call Center Manager
• College/CEGEP diploma
• Experience in Sales and Quality Assurance
...
As a Call Center Manager, you will manage a team in a professional environment with a focus on delivering exceptional client service. You will leverage your supervisory experience, ensuring the team thrives while handling sales calls and evaluating staff performance. A passion for mentoring and detail-oriented planning will contribute to our team’s success.
Key Responsibilities:
• Hire, train, and motivate call center staff
• Monitor and evaluate team and department performance
• Conduct quality audits to ensure service excellence
• Analyze administrative issues for employee support
• Resolve conflicts and provide mentoring for growth
Requirements:
• Minimum 2 years as a Call Center Manager
• College/CEGEP diploma
• Experience in Sales and Quality Assurance
...