Guest Services Manager at Starlight Casino

Lead guest services at Starlight Casino as the Guest Services Manager in a dynamic, full-time role. Ensure guests receive exceptional service and foster a cohesive team environment.

In this pivotal full-time position, you will mentor staff and manage Guest Services operations while ensuring compliance with regulatory standards. You’ll promote a safe, efficient work atmosphere, support team performance, and resolve escalated customer issues through collaboration. Prepare to make a significant impact in an exciting gaming environment.

Key Responsibilities: • Manage team performance and assign duties effectively • Act as the senior leader on the gaming floor • Promote an open-door policy for team communication • Oversee training, coaching, and recruitment processes • Resolve customer experience issues promptly

Requirements: • Minimum five years in the gaming industry • Three years of management experience required • Strong dispute resolution and leadership skill...