Guest Service Specialist, Reservations

Start Dates: ASAP

Work Hours: Seasonal, Full-time + Part-time roles available, 7.5 hour shifts

Location: Downtown Vancouver

Wages: $19.00 per hour + pooled commission

As a Guest Service Specialist in our Reservations team, your primary responsibility is to handle guest inquiries, facilitate bookings, and support sales of our tours and attraction products through phone and email communication. You’ll provide accurate information, assist with reservations, and build warm professional relationships with guests, hotel partners, and tour companies. This role is ideal for someone who is people-focused, detail-oriented, and passionate about delivering exceptional service, while thriving in a fast-paced contact centre environment. Positions are based in our Gastown office.

YOUR WORK WILL INCLUDE

• Selling and bookings tours and experiences accurately for guests, our street sales team, hotel concierges, ...