Guest Experience Shift Lead

Guest Experience Shift Lead

This position will lead the guest experience team at LEGOLAND Discovery Centre, ensuring exceptional service and smooth operations.

What You’ll Do

• Supervise and support front-line staff during your shift
• Inspire your team to be guest obsessed and deliver world-class service
• Assist with daily operations, guest flow, and crowd control
• Train, coach, and support team members to become LEGOLAND legends
• Respond to guest inquiries and concerns with professionalism and care
• Maintain training documentation and safety compliance
• Lead by example by stepping into host positions when needed
• Provide feedback, coaching, and assist with staff development
• Collaborate with other departments for smooth daily operation

What You Bring

• High School diploma or GED required
• Strong customer service and communication skills <...