AccorHotel
Guest Experience Manager at Fairmont
Job Description
Become a Guest Experience Manager at Fairmont Vancouver Airport, leading a passionate team dedicated to exceptional guest care and memorable stays.
As the Guest Relations Manager, you will focus on creating remarkable experiences from arrival to departure for all guests. Your leadership will guide the Front Office team in adhering to service standards while addressing guest needs promptly. This role requires the flexibility to work various shifts to accommodate operation needs.
Key Responsibilities:
• Manage the daily functions of the Front Office department
• Resolve guest concerns rapidly and effectively
• Ensure staff is constantly briefed on service priorities
• Maintain valid OFA Level 2 Certification through training
• Carry out additional responsibilities as needed
Requirements:
• Essential to have a service-oriented personality
• Previous leadership experience in hospitality is an asset
• Familiar with Opera or similar technology
• Strong pro...
As the Guest Relations Manager, you will focus on creating remarkable experiences from arrival to departure for all guests. Your leadership will guide the Front Office team in adhering to service standards while addressing guest needs promptly. This role requires the flexibility to work various shifts to accommodate operation needs.
Key Responsibilities:
• Manage the daily functions of the Front Office department
• Resolve guest concerns rapidly and effectively
• Ensure staff is constantly briefed on service priorities
• Maintain valid OFA Level 2 Certification through training
• Carry out additional responsibilities as needed
Requirements:
• Essential to have a service-oriented personality
• Previous leadership experience in hospitality is an asset
• Familiar with Opera or similar technology
• Strong pro...