Guest Experience Manager at Concord Hotels

Elevate guest satisfaction as a Guest Experience Manager at Concord Hotels. Oversee hotel operations, ensuring exceptional service and effective team collaboration.
In this role, you will manage day-to-day hotel activities while acting as the primary contact for guest issues. With at least two years in Front Office supervision, your leadership will inspire your team to achieve their best. You will ensure compliance with Marriott’s Brand Standards alongside a focus on guest experiences and operational excellence.
Key Responsibilities:
• Oversee daily hotel operations with department coordination
• Act as primary point of contact for guest complaints
• Conduct internal audits for BSA compliance
• Monitor check-in/check-out flow and efficiency
• Supervise frontline teams during high-demand periods
Requirements:
• Minimum two years in Front Office Supervisory role
• Graduate of a hospitality program or related degree
• Strong leadership and problem-solving ...