InnVest Hotels
Guest-Centric Reservations Agent
Job Description
Enhance guest experiences as a dedicated Reservations Agent. Master the art of managing reservations while applying strategic selling to boost hotel revenues and improve guest satisfaction.
In this essential position, you will be the first point of contact for guest inquiries, efficiently handling them while maintaining a high standard of service. You'll optimize room occupancy and pricing through yield management strategies and stay informed about booking trends. Your collaboration with internal teams will ensure a seamless guest journey.
Key Responsibilities:
• Manage reservation inquiries professionally and efficiently
• Maximize sales opportunities to drive revenue
• Apply yield management for optimal results
• Monitor and coordinate room inventory effectively
• Maintain detailed records and assist with reporting
Requirements:
• Previous experience in hotel reservations mandatory
• Strong focus on sales and customer service
• Excellent interpersonal...
In this essential position, you will be the first point of contact for guest inquiries, efficiently handling them while maintaining a high standard of service. You'll optimize room occupancy and pricing through yield management strategies and stay informed about booking trends. Your collaboration with internal teams will ensure a seamless guest journey.
Key Responsibilities:
• Manage reservation inquiries professionally and efficiently
• Maximize sales opportunities to drive revenue
• Apply yield management for optimal results
• Monitor and coordinate room inventory effectively
• Maintain detailed records and assist with reporting
Requirements:
• Previous experience in hotel reservations mandatory
• Strong focus on sales and customer service
• Excellent interpersonal...