Guadalajara | After Hours Transcon CSR - Ejecutivo de Servicio al Cliente 3er Turno para Transportación Terrestre

Job Description

SUMMARY DESCRIPTION:
The After-Hours TCS CSR acts as a centralized control point for all Transcon activities, providing full visibility, coordination, and execution across all customer accounts.

This role ensures timely processing of shipment references, compliance with documentation requirements (including Carta Porte), continuous track & trace, and effective communication with customers, carriers, and internal teams.

Additionally, the position plays a critical role in monitoring high value shipments, coordinating security requirements, managing after hours escalations, and proactively identifying risks that may impact service performance.

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management whe...