GPS Insight
GPS Insight Customer Engagement Coordinator
Job Description
Join GPS Insight in Edmonton, Canada as a Customer Engagement Coordinator focusing on SMB clients. This role emphasizes consistent customer experience through proactive communication and support.
As part of the Customer Experience team, you will oversee a portfolio of SMB customers, fostering engagement and retention through various contact methods. Quick and effective resolution of customer needs will be a core focus, ensuring that customers understand and benefit from the products that serve their business.
Key Responsibilities:
• Address inquiries from SMB customers through multiple channels
• Act as the main contact for customer requests and follow-ups
• Implement proactive outreach strategies for engagement
• Identify at-risk accounts and coordinate solutions
• Collaborate with Revenue and Support teams to maximize customer success
Requirements:
• 2+ years of B2B customer-facing experience
• Preferred 1+ years in SaaS customer support
• Comfortable...
As part of the Customer Experience team, you will oversee a portfolio of SMB customers, fostering engagement and retention through various contact methods. Quick and effective resolution of customer needs will be a core focus, ensuring that customers understand and benefit from the products that serve their business.
Key Responsibilities:
• Address inquiries from SMB customers through multiple channels
• Act as the main contact for customer requests and follow-ups
• Implement proactive outreach strategies for engagement
• Identify at-risk accounts and coordinate solutions
• Collaborate with Revenue and Support teams to maximize customer success
Requirements:
• 2+ years of B2B customer-facing experience
• Preferred 1+ years in SaaS customer support
• Comfortable...