TotalComm
General Manager - Operations
Job Description
Role Overview The General Manager is a newly created leadership role responsible for the overall performance, alignment, and operational maturity of TotalComm’s Sales, Customer Care, and Support teams.
Reporting directly to ownership, the General Manager is a leader of people, process, and execution, translating business plans into daily action, strengthening collaboration across teams, and ensuring the organization is positioned to support rapid, sustainable growth.
This is a leader-only role, focused on enabling teams to succeed through clarity, accountability, and strong leadership. Technical fluency is an asset, but success in this role is driven by people leadership, operational discipline, and execution excellence.
Key Responsibilities Leadership & Culture
Serve as the primary people leader for Sales, Customer Care, and Support teams.
Build a people‑first, high‑accountability culture rooted in trust, clarity, and collaboration.
Reporting directly to ownership, the General Manager is a leader of people, process, and execution, translating business plans into daily action, strengthening collaboration across teams, and ensuring the organization is positioned to support rapid, sustainable growth.
This is a leader-only role, focused on enabling teams to succeed through clarity, accountability, and strong leadership. Technical fluency is an asset, but success in this role is driven by people leadership, operational discipline, and execution excellence.
Key Responsibilities Leadership & Culture
Serve as the primary people leader for Sales, Customer Care, and Support teams.
Build a people‑first, high‑accountability culture rooted in trust, clarity, and collaboration.