Gateway Casinos Technical Support Analyst

Become a Technical Support Analyst at Gateway Casinos, where you will handle IT requests in a fast-paced environment. This full-time contract role offers diverse opportunities in troubleshooting and user support._
The IT Service Desk Analyst will serve as the main contact for support requests, ensuring all inquiries are handled with professionalism. You will need 3-5 years of experience in corporate technical support and should be ready to work varying hours, including evenings and weekends.
Key Responsibilities:
• Troubleshoot all Gateway software and mobile systems
• Manage escalations and major incident support
• Resolve technical issues for users
• Log all support inquiries and track progress
• Communicate clearly with customers and team members
Requirements:
• Experience in a Service Desk capacity for 3-5 years
• Educational background in Computer Systems
• Familiarity with networking and security setups
• Strong competency in Windows, Mac OS, a...