1840 Staffing
Full-Time SaaS Support Specialist Electric
Job Description
Join Electric as a Technical Product Support Specialist in Quebec City. Bring your troubleshooting skills to resolve software issues directly with clients in this full-time role.
In this pivotal position, you will leverage over 2 years of SaaS support experience to investigate customer-reported problems effectively. Your duties include evaluating logs and errors, managing multiple concurrent support cases, and providing detailed documentation of bug reports for engineering teams. Strong written communication is essential to explain technical information clearly.
Key Responsibilities:
• Investigate and resolve software issues for SaaS and desktop applications
• Manage high volumes of concurrent support cases efficiently
• Document and reproduce product bugs for Engineering feedback
• Evaluate logs to diagnose product configuration issues
• Escalate complex issues with clear context and reproduction steps
Requirements:
• Minimum 2 years of technical support exp...
In this pivotal position, you will leverage over 2 years of SaaS support experience to investigate customer-reported problems effectively. Your duties include evaluating logs and errors, managing multiple concurrent support cases, and providing detailed documentation of bug reports for engineering teams. Strong written communication is essential to explain technical information clearly.
Key Responsibilities:
• Investigate and resolve software issues for SaaS and desktop applications
• Manage high volumes of concurrent support cases efficiently
• Document and reproduce product bugs for Engineering feedback
• Evaluate logs to diagnose product configuration issues
• Escalate complex issues with clear context and reproduction steps
Requirements:
• Minimum 2 years of technical support exp...