Canada Life
Full-Time Customer Service Specialist GRS
Job Description
Become a pivotal part of Group Retirement Services as a Customer Service Specialist. This full-time role focuses on member maintenance, record-keeping, and various client inquiries within GRS Administration.
In this permanent position, you'll manage plan member accounts and develop vital relationships with plan administrators, brokers, and members. Key responsibilities include maintaining data on the Group Pension Administration System, handling sensitive issues, and ensuring accurate reporting. Your contributions will directly impact customer satisfaction and maintain the integrity of GRS services.
Key Responsibilities:
• Manage plan and member data updates on GPAS
• Respond to inquiries and calls from diverse audiences
• Handle a designated block of business effectively
• Build relationships with brokers, advisors, and plan members
• Administer complex transactions like death or marriage breakdowns
Requirements:
• Strong analytical and problem-solving skill...
In this permanent position, you'll manage plan member accounts and develop vital relationships with plan administrators, brokers, and members. Key responsibilities include maintaining data on the Group Pension Administration System, handling sensitive issues, and ensuring accurate reporting. Your contributions will directly impact customer satisfaction and maintain the integrity of GRS services.
Key Responsibilities:
• Manage plan and member data updates on GPAS
• Respond to inquiries and calls from diverse audiences
• Handle a designated block of business effectively
• Build relationships with brokers, advisors, and plan members
• Administer complex transactions like death or marriage breakdowns
Requirements:
• Strong analytical and problem-solving skill...