Front Office - Switchboard Manager
Job Description
- Compensation: CAD 74,000 - CAD 76,000 - yearly
Company Description
Who We Are:
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.
Job Description
Join our Front Office leadership team as a Royal Service Manager, where exceptional guest experiences and inspiring team leadership come together. We are seeking a dynamic hospitality professional who thrives in a fast-paced luxury environment and is passionate about service excellence, operational efficiency, and colleague development. In this role, you will lead and mentor a team of Royal Service/Switchboard agents, champion guest satisfaction initiatives, and drive continuous improvement through feedback analysis and innovative operational practi...