Front Desk Clerk (Polanco)

Job Number

Job Category Rooms & Guest Services Operations

Location W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico, 11560

Schedule Full Time

Located Remotely? N

Position Type Non-Management

• Process all guest check‑ins by confirming reservations, assigning rooms, issuing and activating keys.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check‑outs, including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check‑in.
• Communicate parking procedures to guests/visitors and dispatch bell or valet staff as needed.
• Supply guests with directions and information regarding the property and loc...