Frick Customer Service Supervisor

As a Customer Service Supervisor, you will take full responsibility for the timely and accurate processing of orders to achieve Johnson Controls revenue targets. You will set up the structure to support ongoing activities, manage, motivate, and develop team members, and deliver continuous improvement savings for the department.

Main Responsibilities

• Order processing from receiving customer purchase orders via phone, mail (Salesforce), fax or EDI through to receipt of payment, excluding transport.
• Check product details, delivery dates, delivery address, price agreements (DOA), delivery and payment terms.
• Enter orders in SAP and ensure product availability, select shipping point, and send order confirmations to customers.
• Process orders to the warehouse with required delivery dates and work with Credit Control to release orders on credit block.
• Provide necessary documentation for transport and customs, including certificates ...