Fraud Policy Ops Manager

Fraud Policy Ops ManagerTeam OverviewThe Risk Management team is responsible for managing diversified risk and operation affairs associated with our products and business flows, ranging from payment risk, fraud risk, credit risk to compliance and security risk, tracking industry-leading technical prevalence, developing innovative and state-of-the-art methodology to tackle new challenges emerging from the fintech ecosystem, for the purpose of protecting sustainable growth and maximizing business outcomes.We are looking for an experienced risk investigation operator to investigate fraud cases, handle risk accounts, and respond for key loss metrics while maintaining a positive user experience.Role ResponsibilitiesFraud policy management: create fraud policies, oversee and update the entire fraud policy portfolio, and communicate with operations and key stakeholders.Document and update risk operational procedures, develop detailed manuals for the fraud operations team, and train the tea...