SupportYourApp
Fluent English) L2 Technical Support Consultant (Brazil)
Job Description
**Passionate about the world of tech?**
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our **Technical Support Consultant** team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
**Please note that this is a part-time role for the first 2 months, transitioning to a full-time afterward.**
Excited? Let’s see what it takes
**What you will do**:
- Identify, analyze and troubleshoot technical issues and provide our customers with effective solutions
- Defect management through the operational flow
- Help to build and improve the process allowing for a smooth, simple and fast integration for our customers
- Document common support cases in the company's knowledge base
- Securely work with customers’ sensitive information
- Collaborate w...
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our **Technical Support Consultant** team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
**Please note that this is a part-time role for the first 2 months, transitioning to a full-time afterward.**
Excited? Let’s see what it takes
**What you will do**:
- Identify, analyze and troubleshoot technical issues and provide our customers with effective solutions
- Defect management through the operational flow
- Help to build and improve the process allowing for a smooth, simple and fast integration for our customers
- Document common support cases in the company's knowledge base
- Securely work with customers’ sensitive information
- Collaborate w...