Lenovo

Field Services Analyst

📍 Location

São Paulo, State of São Paulo

⏰ Job Type

Full-time

📅 Posted

June 16, 2026

Job Description

Description and Requirements
Role Overview
The Field Services Fresh Analyst provides administrative and operational support to the Field Services / On-site Support team.
This role ensures the smooth execution of daily operations by coordinating service requests, maintaining accurate records in ITSM systems, organizing equipment logistics, and supporting service performance tracking. It is a customer-facing support role with a strong focus on process compliance, documentation quality, and reporting.
Key Responsibilities
Welcome and guide users seeking walk-up or front desk technical support, capturing initial information and directing requests appropriately
Communicate clearly with users on ticket status, next steps, and expected actions (within defined scope)
Coordinate equipment logistics including check-in/check-out, replacements, loaners, and shipping/receiving
Maintain accura...
        

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