Subaru of America
Field Service Training Manager (Philadelphia)
Job Description
SUMMARY
Manages the localized technical training program and its corresponding Area Training Center (ATC) to strengthen retailer technician capability, improve warranty efficiency, and drive customer loyalty. Develops technicians at all tenure, experience, and skill levels through structured training delivery, skill validation, and ongoing development aligned to Subaru and industry standards. Partners with internal and external stakeholders to support retailer technician education; increase Subaru-University (Subaru-U) engagement; strengthen field quality assurance efforts; and oversee facility, inventory, and asset management.
PRIMARY RESPONSIBILITIES
+ Delivers high-quality technical training facilitation for retailer technicians, internal field staff, and other relevant technical roles utilizing a broad curriculum portfolio while adapting to a wide range of tenure, experience, and skill levels.
+ Provides comprehensive assessment of students throu...
Manages the localized technical training program and its corresponding Area Training Center (ATC) to strengthen retailer technician capability, improve warranty efficiency, and drive customer loyalty. Develops technicians at all tenure, experience, and skill levels through structured training delivery, skill validation, and ongoing development aligned to Subaru and industry standards. Partners with internal and external stakeholders to support retailer technician education; increase Subaru-University (Subaru-U) engagement; strengthen field quality assurance efforts; and oversee facility, inventory, and asset management.
PRIMARY RESPONSIBILITIES
+ Delivers high-quality technical training facilitation for retailer technicians, internal field staff, and other relevant technical roles utilizing a broad curriculum portfolio while adapting to a wide range of tenure, experience, and skill levels.
+ Provides comprehensive assessment of students throu...