Field Service Engineer

Main Purpose Of Job

The Field Service Engineer is an energetic, persuasive field professional responsible for installing, repairing, and maintaining analytical instrumentation. The role requires understanding customer needs and handling them in the best possible way.

Reporting Line

Department: Service
Line Manager: Service Manager
Matrix Manager(s): Service Manager

Specific Duties & Responsibilities

• Repair and maintenance of analytical instrumentation.
• Perform installation of equipment from delivery to sign‑off.
• Respond to customer by telephone within 4 hours to evaluate problem.
• Perform preventative maintenance per maintenance schedule.
• Inform appropriate personnel on all problems using escalation procedure.
• Maintain manuals.
• Submit electronic paperwork timely and accurately.
• Maintain excellent communication with Service Manager on all matters.
• Process part...