Fidelity International
Fidelity Client Services Manager
Job Description
Join Fidelity's Client Services as a Manager – Service Enhancement, focusing on delivering exceptional customer experiences through innovative service delivery and Agile leadership. This hybrid work role emphasizes continuous improvement.
In this key role, you will spearhead the development of service strategies that enhance the client experience at Fidelity. You will be responsible for guiding Agile teams in project management while fostering a culture of innovation and continuous learning. Collaborating with internal stakeholders, your aim will be to execute initiatives that ensure seamless service delivery.
Key Responsibilities:
• Support innovation across service delivery initiatives
• Coach Agile teams in project execution
• Collaborate with leaders to ensure successful project delivery
• Manage change plans for impacted teams
• Present outcomes and strategies to senior management
Requirements:
• 5–7 years of experience in financial services
• Backgro...
In this key role, you will spearhead the development of service strategies that enhance the client experience at Fidelity. You will be responsible for guiding Agile teams in project management while fostering a culture of innovation and continuous learning. Collaborating with internal stakeholders, your aim will be to execute initiatives that ensure seamless service delivery.
Key Responsibilities:
• Support innovation across service delivery initiatives
• Coach Agile teams in project execution
• Collaborate with leaders to ensure successful project delivery
• Manage change plans for impacted teams
• Present outcomes and strategies to senior management
Requirements:
• 5–7 years of experience in financial services
• Backgro...