Fidelity International
Fidelity Canada Hybrid Social Care Role
Job Description
Join Fidelity Canada in a flexible hybrid role as a Social Care Specialist! You'll manage customer inquiries through social media channels while enhancing our overall support strategy.
This position demands a mix of technical proficiency and customer-centric skills, requiring a relevant university degree alongside at least three years of professional experience. You will drive the development of our social-first customer care strategy, leveraging tools like Sprinklr while ensuring seamless interactions across platforms. Your work will be pivotal in tracking conversations and ensuring compliance throughout the processes.
Key Responsibilities:
• Respond effectively to follower inquiries on social platforms
• Lead the execution of social media care strategies
• Monitor regulatory compliance in social interactions
• Foster collaboration with internal teams for enhanced insights
• Partner with community managers on new content strategies
Requirements:
• Bachelor's...
This position demands a mix of technical proficiency and customer-centric skills, requiring a relevant university degree alongside at least three years of professional experience. You will drive the development of our social-first customer care strategy, leveraging tools like Sprinklr while ensuring seamless interactions across platforms. Your work will be pivotal in tracking conversations and ensuring compliance throughout the processes.
Key Responsibilities:
• Respond effectively to follower inquiries on social platforms
• Lead the execution of social media care strategies
• Monitor regulatory compliance in social interactions
• Foster collaboration with internal teams for enhanced insights
• Partner with community managers on new content strategies
Requirements:
• Bachelor's...