Fairmont Banff Springs Concierge Role

Become a vital part of the Fairmont Banff Springs team as a Concierge Agent, where your dedication helps transform guest visits into extraordinary experiences. Situated in the heart of Banff, this role allows you to share local insights and services with visitors.
In this position, you will collaborate with the Chief Concierge to ensure every guest receives tailored advice and assistance in their holiday plans. Whether it's dining reservations or activity arrangements, your goal is to deliver exceptional customer service.
Key Responsibilities:
• Assist with guest reservations for dining, activities, and tours
• Share accurate information regarding local tourist destinations
• Log and confirm reservations while creating personalized itineraries
• Utilize iConcierge and hotel management software proficiently
• Complete other duties as requested
Requirements:
• Previous experience in a similar service-oriented role
• Comprehensive knowledge of Banff’s attract...