Beyond Hosting
Expert Bilingual Tech Support Agent for Remote Customer Care
Job Description
Take on the role of Expert Bilingual Tech Support Agent to deliver stellar customer care. Fluent in English and French, you’ll help customers with their tech queries from home.
In this supportive position, you will efficiently manage inbound requests via tickets, chat, and calls. You will be responsible for guiding customers through production timelines, refunds, and working with them to resolve account questions. Collaborate effectively to onboard new clients through interactive video sessions.
Key Responsibilities:
• Respond to inbound customer requests via multiple channels
• Resolve inquiries related to orders and accounts professionally
• Provide platform onboarding support through video calls
• Build trust with customers as a tech expert
• Communicate effectively as part of a remote team
Requirements:
• Professional bilingual skills in English and French
• 1–2+ years of relevant customer service experience
• Strong tech-savvy and adaptability to n...
In this supportive position, you will efficiently manage inbound requests via tickets, chat, and calls. You will be responsible for guiding customers through production timelines, refunds, and working with them to resolve account questions. Collaborate effectively to onboard new clients through interactive video sessions.
Key Responsibilities:
• Respond to inbound customer requests via multiple channels
• Resolve inquiries related to orders and accounts professionally
• Provide platform onboarding support through video calls
• Build trust with customers as a tech expert
• Communicate effectively as part of a remote team
Requirements:
• Professional bilingual skills in English and French
• 1–2+ years of relevant customer service experience
• Strong tech-savvy and adaptability to n...