Global Industrial
Expert Bilingual Customer Support Specialist
Job Description
Become an integral support member at Global Industrial as an Expert Bilingual Customer Support Specialist. Use your language skills to assist customers and resolve their queries effectively.
In this pivotal role, you’ll manage customer requests with a focus on resolution and satisfaction. Bringing over 5 years of experience, you’ll leverage your French proficiency across various communication platforms to deliver optimal service. You'll play a vital role in supporting operations and empowering customers.
Key Responsibilities:
• Provide total resolution for customer inquiries
• Communicate through phone, email, and chat
• Investigate issues related to orders and shipments
• Document customer interactions in the system
• Support customers with product information and billing questions
Requirements:
• Minimum 5 years experience in customer service or sales
• Must be fully proficient in French
• Familiarity with a performance-driven environment
• High sc...
In this pivotal role, you’ll manage customer requests with a focus on resolution and satisfaction. Bringing over 5 years of experience, you’ll leverage your French proficiency across various communication platforms to deliver optimal service. You'll play a vital role in supporting operations and empowering customers.
Key Responsibilities:
• Provide total resolution for customer inquiries
• Communicate through phone, email, and chat
• Investigate issues related to orders and shipments
• Document customer interactions in the system
• Support customers with product information and billing questions
Requirements:
• Minimum 5 years experience in customer service or sales
• Must be fully proficient in French
• Familiarity with a performance-driven environment
• High sc...