Moment Factory
Experienced L3 Technical Support Analyst Role
Job Description
Make an impact as an Experienced L3 Technical Support Analyst at Moment Factory in Montreal. Deliver exceptional technical assistance in an innovative, creative setting.
This full-time, permanent position is for individuals with a strong IT background, ideally with 5 years in support roles, including at least 2 in Level 2 or Level 3 environments. You will provide top-tier support to employees, overseeing system incidents and configurations, and enhancing our data management systems. Your contributions will foster a smooth operational flow for our team.
Key Responsibilities:
• Offer key support for users both in-house and remotely
• Manage escalated incident resolutions effectively
• Monitor ticketing systems for ongoing support issues
• Set up and optimize computer systems for users
• Assist in developing automation and AI technical solutions
Requirements:
• At least 5 years of relevant IT support experience
...
This full-time, permanent position is for individuals with a strong IT background, ideally with 5 years in support roles, including at least 2 in Level 2 or Level 3 environments. You will provide top-tier support to employees, overseeing system incidents and configurations, and enhancing our data management systems. Your contributions will foster a smooth operational flow for our team.
Key Responsibilities:
• Offer key support for users both in-house and remotely
• Manage escalated incident resolutions effectively
• Monitor ticketing systems for ongoing support issues
• Set up and optimize computer systems for users
• Assist in developing automation and AI technical solutions
Requirements:
• At least 5 years of relevant IT support experience
...