Staples Canada
Experienced Bilingual Tech Support Specialist
Job Description
Join us remotely as an Experienced Bilingual Tech Support Specialist, providing comprehensive tech support to customers in French and English. Your expertise will shine in troubleshooting and customer engagement.
In this key frontline role, you will utilize over five years of experience in technical support to assist customers with hardware and software challenges. Your responsibility will also include engaging in sales activities, guiding customers towards valuable company products and subscriptions while ensuring a seamless support experience.
Key Responsibilities:
• Implement remote support solutions via calls and chats
• Analyze and address technical issues effectively
• Assist with remote platform connectivity for customers
• Promote appropriate company services and products
• Create and manage technical support tickets and follow-up requests
Requirements:
• Degree or certification in a technical field
• A+ certification is highly valued
• Minimum ...
In this key frontline role, you will utilize over five years of experience in technical support to assist customers with hardware and software challenges. Your responsibility will also include engaging in sales activities, guiding customers towards valuable company products and subscriptions while ensuring a seamless support experience.
Key Responsibilities:
• Implement remote support solutions via calls and chats
• Analyze and address technical issues effectively
• Assist with remote platform connectivity for customers
• Promote appropriate company services and products
• Create and manage technical support tickets and follow-up requests
Requirements:
• Degree or certification in a technical field
• A+ certification is highly valued
• Minimum ...