Encore Canada
Event AV Technician and Customer Advocate
Job Description
Elevate guest experiences as an Event AV Technician and Customer Advocate. You'll ensure everything runs smoothly with basic audiovisual equipment and outstanding service delivery.
This position blends technical expertise with a customer-focused approach. You will engage directly with clients, ensuring their equipment needs are met while operating systems effectively. Your proactive problem-solving skills will play a crucial role in maintaining event quality.
Key Responsibilities:
• Set up and manage audiovisual equipment for events
• Foster positive client relationships through effective communication
• Monitor equipment functionalities and guest satisfaction
• Complete technical paperwork and documentation accurately
• Execute upselling techniques to enhance revenue
Requirements:
• High School Diploma required; Associate degree preferred
• Obtain Technical Level 3 Certification within 180 days
• 1 year in customer service or hospitality roles preferre...
This position blends technical expertise with a customer-focused approach. You will engage directly with clients, ensuring their equipment needs are met while operating systems effectively. Your proactive problem-solving skills will play a crucial role in maintaining event quality.
Key Responsibilities:
• Set up and manage audiovisual equipment for events
• Foster positive client relationships through effective communication
• Monitor equipment functionalities and guest satisfaction
• Complete technical paperwork and documentation accurately
• Execute upselling techniques to enhance revenue
Requirements:
• High School Diploma required; Associate degree preferred
• Obtain Technical Level 3 Certification within 180 days
• 1 year in customer service or hospitality roles preferre...