EWS Group
ERP Software Support Analyst Role
Job Description
Enhance your career as an ERP Software Support Analyst with Jonas. Play a vital role in client success by applying your analytical and customer service skills.
As a support analyst in our Construction Division, you'll be responsible for providing top-tier support for our ERP accounting software. By resolving client issues and collaborating with various departments, you will ensure the smooth operation of our software solutions. A strong foundation in accounting and prior customer support experience is a must for this position.
Key Responsibilities: • Analyze and troubleshoot ERP accounting software issues • Provide clear communication on status updates to clients • Maintain efficient time management to resolve multiple issues • Collaborate with teams to expedite solutions and support • Support the maintenance of a professional company image
Requirements: • Preferred experience in software customer support • Experience in accounting applications, preferably in...
As a support analyst in our Construction Division, you'll be responsible for providing top-tier support for our ERP accounting software. By resolving client issues and collaborating with various departments, you will ensure the smooth operation of our software solutions. A strong foundation in accounting and prior customer support experience is a must for this position.
Key Responsibilities: • Analyze and troubleshoot ERP accounting software issues • Provide clear communication on status updates to clients • Maintain efficient time management to resolve multiple issues • Collaborate with teams to expedite solutions and support • Support the maintenance of a professional company image
Requirements: • Preferred experience in software customer support • Experience in accounting applications, preferably in...