EPCOR Utilities Inc.
EPCOR Manager Dispatch - Water Services
Job Description
Join EPCOR as the Manager Dispatch for Water Services in Edmonton, AB, overseeing crucial 24/7 operations. Ensure quality customer service and efficient emergency management.
This role offers a full-time, permanent position where you will oversee dispatch processes at EPCOR Water Services. Your primary focus is managing operational performance and emergency responses effectively while enhancing customer experience. Collaborate closely with field operations to drive continuous improvements and maintain high safety standards throughout the organization.
Key Responsibilities:
• Lead the development of operational plans and budgets
• Ensure compliance with dispatch procedures and service standards
• Manage 24/7 dispatch for emergency water and sewer issues
• Promote a strong safety culture within the organization
• Deliver monthly performance reports to identify improvements
Requirements:
• University degree or coll...
This role offers a full-time, permanent position where you will oversee dispatch processes at EPCOR Water Services. Your primary focus is managing operational performance and emergency responses effectively while enhancing customer experience. Collaborate closely with field operations to drive continuous improvements and maintain high safety standards throughout the organization.
Key Responsibilities:
• Lead the development of operational plans and budgets
• Ensure compliance with dispatch procedures and service standards
• Manage 24/7 dispatch for emergency water and sewer issues
• Promote a strong safety culture within the organization
• Deliver monthly performance reports to identify improvements
Requirements:
• University degree or coll...