Flight Centre Travel Group
Envoyage Member Support Manager
Job Description
Elevate member experiences as the Member Support Manager at Envoyage in Toronto, Ontario. Drive onboarding, engagement, and satisfaction while leading a dynamic support team.
As a pivotal leader at Envoyage, you will oversee member support operations across Canada. In this role, your focus will be on driving satisfaction and retention through effective strategies. You’ll lead onboarding processes, develop training materials, and drive scalable support solutions that align with business goals.
Key Responsibilities:
• Lead daily operations of the member support function
• Enhance member satisfaction and retention through service excellence
• Establish and achieve service level agreements (SLAs)
• Resolve escalated support issues promptly
• Optimize operational processes for cost-effective support
Requirements:
• 3+ years in travel management driving growth
• 5+ years experience in the travel industry
• Proven experience in customer satisfaction improvemen...
As a pivotal leader at Envoyage, you will oversee member support operations across Canada. In this role, your focus will be on driving satisfaction and retention through effective strategies. You’ll lead onboarding processes, develop training materials, and drive scalable support solutions that align with business goals.
Key Responsibilities:
• Lead daily operations of the member support function
• Enhance member satisfaction and retention through service excellence
• Establish and achieve service level agreements (SLAs)
• Resolve escalated support issues promptly
• Optimize operational processes for cost-effective support
Requirements:
• 3+ years in travel management driving growth
• 5+ years experience in the travel industry
• Proven experience in customer satisfaction improvemen...