Media Resources Inc.
Entry Level Technical Support Agent Oakville
Job Description
Step into a rewarding role as an Entry Level Technical Support Agent at Media Resources in Oakville, ON. Provide essential support for LED displays and networking issues for customers.
This position focuses on delivering outstanding customer service while addressing software and hardware-related inquiries. Your role includes troubleshooting, logging service requests, and providing over-the-phone assistance to ensure a seamless customer experience. Monitoring LED signs proactively will be key in resolving issues promptly.
Key Responsibilities:
• Handle customer inquiries through phone and email
• Offer support for LED display software troubleshooting
• Configure and maintain customer network connections
• Report unresolved issues to higher-level support
• Conduct remote training sessions on software
Requirements:
• Completion of a program in computer science or networking
• 2+ years providing technical support
• Strong communication and multitasking abil...
This position focuses on delivering outstanding customer service while addressing software and hardware-related inquiries. Your role includes troubleshooting, logging service requests, and providing over-the-phone assistance to ensure a seamless customer experience. Monitoring LED signs proactively will be key in resolving issues promptly.
Key Responsibilities:
• Handle customer inquiries through phone and email
• Offer support for LED display software troubleshooting
• Configure and maintain customer network connections
• Report unresolved issues to higher-level support
• Conduct remote training sessions on software
Requirements:
• Completion of a program in computer science or networking
• 2+ years providing technical support
• Strong communication and multitasking abil...