Wheels, Inc
Entry-Level Customer Support Specialist
Job Description
Start your journey in customer service at Wheels as a Customer Support Specialist, blending hybrid work opportunities with valuable training. This role lays the groundwork for advancement to Associate Account Manager while providing vital support.
Your primary functions include assisting account managers and responding to customer requests in a structured environment. Proficient use of CRM tools and exceptional communication skills will allow you to manage tasks effectively and prioritize customer satisfaction. Adaptability is key to thriving in this dynamic role.
Key Responsibilities:
• Track and complete customer requests in CRM system
• Follow up on inquiries from various internal departments
• Process vehicle title and maintenance requests
• Assist with customer reporting and hierarchy changes
• Escalate any service delivery issues appropriately
Requirements:
• Associate Degree or related work experience preferred
• 1-2 years in a customer service envi...
Your primary functions include assisting account managers and responding to customer requests in a structured environment. Proficient use of CRM tools and exceptional communication skills will allow you to manage tasks effectively and prioritize customer satisfaction. Adaptability is key to thriving in this dynamic role.
Key Responsibilities:
• Track and complete customer requests in CRM system
• Follow up on inquiries from various internal departments
• Process vehicle title and maintenance requests
• Assist with customer reporting and hierarchy changes
• Escalate any service delivery issues appropriately
Requirements:
• Associate Degree or related work experience preferred
• 1-2 years in a customer service envi...