Hewlett Packard Enterprise

Engineering Resolution Team (Ert) Engineer

📍 Location
guadalajara, jalisco
⏰ Job Type
Full-time
📅 Posted
June 12, 2026

Job Description

Engineering Resolution Team (ERT) Engineer
This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.
**Who We Are**:
We are looking for a seasoned **L3 TAC Network Engineer** to join our elite GSD Organization within HPE Aruba Networking.
You will act as the final escalation point for complex and high-priority technical issues involving Aruba wired and wireless infrastructure, network access control, and cloud-managed platforms (Aruba Central).
This role requires a high level of technical depth, customer engagement, and cross-functional coordination.
**How you ́ll make your mark**:
- Provide expert-level troubleshooting and resolution for critical issues escalated from L1 and L2 TAC engineers, partners, and enterprise customers.
- Resolve complex issues involving:
- ArubaOS switches (CX and legacy)
- Aruba wireless LAN controllers and APs
- Aruba ClearPass (NAC)
- Aruba Central (cloud...

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