Engineer Production Support (Santiago De Querétaro)

Essential Job Functions
The partner must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation:
Perform basic day-to-day maintenance and upkeep of assigned domain.
Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Document troubleshooting and problem resolution steps, creating knowledge base articles for routine issues when applicable.
Participate in rotating on-call coverage or emergency response.
Be familiar with regulatory and security standards, best practices, and company requirements.
Undertake small-sized enhancements or projects.
Be familiar with docume...