Engineer, Field Service Iii (Santiago)

Overview

For over 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. We live each day by our philosophy, True to Life, developing medical technologies and improving the quality of patient care so that people everywhere can pursue their wishes, dreams, and lives.

Job Duties

• Establish and maintain a high level of customer satisfaction with assigned products, support, and service.
• Respond to customer inquiries, maintaining a good customer service reputation by complying with all regulatory requirements and all aspects of the company quality system.
• Train customers on the basic operation and use of assigned products.
• Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.
• Perform new equipment installations, preventative maintenance, upgrades, post‑installation testing, t...