BC SPCA
Engaged Animal Helpline Operator for Community Support
Job Description
Join a dedicated team as an Animal Helpline Operator, providing vital support and information to your community. Work remotely while helping to protect vulnerable animals through excellent customer service.
This full-time, temporary position empowers you to make a difference while honing your communication skills. You will manage calls, document cruelty reports, and coordinate with internal stakeholders. Being flexible and calm under pressure are essential traits for this engaging role.
Key Responsibilities:
• Document and vet animal cruelty reports effectively
• Answer general inquiries and transfer calls appropriately
• Provide timely, accurate service to callers
• Assist with administrative support across departments
• Stay flexible for shifts that may include weekends
Requirements:
• Post-secondary education in a relevant field preferred
• Familiarity with high-volume call center dynamics
• Exceptional communication and multitasking skills
• Comf...
This full-time, temporary position empowers you to make a difference while honing your communication skills. You will manage calls, document cruelty reports, and coordinate with internal stakeholders. Being flexible and calm under pressure are essential traits for this engaging role.
Key Responsibilities:
• Document and vet animal cruelty reports effectively
• Answer general inquiries and transfer calls appropriately
• Provide timely, accurate service to callers
• Assist with administrative support across departments
• Stay flexible for shifts that may include weekends
Requirements:
• Post-secondary education in a relevant field preferred
• Familiarity with high-volume call center dynamics
• Exceptional communication and multitasking skills
• Comf...