EllisDon
EllisDon Senior Support Analyst Position
Job Description
Step into a pivotal role at EllisDon as a Senior Software Support Analyst. Utilize your software knowledge to help mentor teams and improve customer experiences.
In this senior capacity, you will serve as a consultant to users, effectively diagnosing software issues and bridging communication with technical teams. Your responsibilities will include mentoring, maintaining documentation, and identifying processes that can be automated for better efficiency.
Key Responsibilities:
• Serve as a high-touch consultant for software users
• Thoroughly investigate and diagnose software bugs
• Suggest automation and improvements in processes
• Mentor junior staff and ensure quality benchmarks
• Create clear documentation for user requirements
Requirements:
• Minimum of 5 years in software support experience
• Knowledgeable in APIs and software diagnostics
• Masterful communicator able to convey technical issues
• Basic scripting ability in languages like Python...
In this senior capacity, you will serve as a consultant to users, effectively diagnosing software issues and bridging communication with technical teams. Your responsibilities will include mentoring, maintaining documentation, and identifying processes that can be automated for better efficiency.
Key Responsibilities:
• Serve as a high-touch consultant for software users
• Thoroughly investigate and diagnose software bugs
• Suggest automation and improvements in processes
• Mentor junior staff and ensure quality benchmarks
• Create clear documentation for user requirements
Requirements:
• Minimum of 5 years in software support experience
• Knowledgeable in APIs and software diagnostics
• Masterful communicator able to convey technical issues
• Basic scripting ability in languages like Python...