Ejecutivo de Ventas Bilingüe Call Center (Naucalpan de Juárez)

What you'll do

• Utilize appropriate sales techniques to encourage strong customer relationships and enhance the buying experience.
• Apply customer relationship and sales techniques to recommend and sell a variety of AT&T products or services that meet customer needs.
• Provide customer service and billing support, resolving any account‑related issues.
• Add new lines or services to accounts to help customers’ businesses grow.
• Uncover customer needs by building rapport, asking discovery questions, expressing empathy, and restating understood needs beyond issue resolution.
• Find a personalized solution that fits each customer and make a recommendation (rate plan, data usage reduction, promotion, etc.).
• Use available resources to ensure complete resolution.
• Sell a range of products, including telephone services, hotspots, network‑connected devices, DIRECTV, Internet, programs, and various system types for business...