Government of Alberta
Edmonton Complaints Officer Position
Job Description
Join the Ministry of Assisted Living and Social Services as a Complaints Officer in Edmonton, Alberta. This full-time role focuses on managing complex complaints and ensuring effective resolutions.
As a Complaints Officer at the Ministry, you'll handle incoming complaints and oversee Intake Officers while monitoring the quality of responses. Your role will include assessing complaint severity, managing files, and identifying trends to improve policies and processes. Strong analytical and communication skills are essential for successful interactions with complainants and internal teams.
Key Responsibilities:
• Serve as the primary contact for incoming complaints
• Evaluate complaint nature and complexity
• Oversee and support Intake Officers' work
• Manage complaint files end-to-end
• Collaborate on complex cases for effective resolution
Requirements:
• University degree in relevant field
• Minimum 2 years of related experience
• Expertise in complaints...
As a Complaints Officer at the Ministry, you'll handle incoming complaints and oversee Intake Officers while monitoring the quality of responses. Your role will include assessing complaint severity, managing files, and identifying trends to improve policies and processes. Strong analytical and communication skills are essential for successful interactions with complainants and internal teams.
Key Responsibilities:
• Serve as the primary contact for incoming complaints
• Evaluate complaint nature and complexity
• Oversee and support Intake Officers' work
• Manage complaint files end-to-end
• Collaborate on complex cases for effective resolution
Requirements:
• University degree in relevant field
• Minimum 2 years of related experience
• Expertise in complaints...