Dispute Resolution Officer

Opportunity

We are seeking a fair, objective, and solutions-oriented professional to join our team as a Dispute Resolution Officer. In this role, you will serve as the organization’s designated ombudsperson for our Property & Casualty insurance operations, independently reviewing and resolving escalated client concerns.

Acting as a neutral party, you will investigate complex issues, facilitate resolution, and provide recommendations that balance fair outcomes with sound business practices.

What you will be doing

• Review, investigate, and resolve escalated customer complaints related to claims, service, and policy interpretation
• Act as an impartial and objective resource in assessing concerns and determining fair outcomes
• Gather and analyze documentation, including claim files, correspondence, and internal policies
• Communicate decisions clearly, professionally, and empathetically to clients and internal stakeho...