Thinkific
Director of Technical Services Driving Customer Success in SaaS
Job Description
Lead technical services to enhance customer experiences from pre-sale to launch. This strategic role requires expertise in sales engineering, professional services, and effective operational scaling.
As the Director of Technical Services, you will oversee a high-performing team to ensure technical success for complex customers. Your focus on operational excellence will drive increased revenue and maximize customer retention. The position demands a leader with strong capabilities in consulting, mentoring, and cross-functional collaboration with product and engineering teams.
Key Responsibilities: • Lead and grow Sales Engineering and Professional Services teams • Define and optimize Professional Services offerings for success • Collaborate across departments to align technical capabilities • Establish data-driven frameworks for performance improvement • Drive feature adoption initiatives and related projects
Requirements: • Over 10 years in customer-facing tec...
As the Director of Technical Services, you will oversee a high-performing team to ensure technical success for complex customers. Your focus on operational excellence will drive increased revenue and maximize customer retention. The position demands a leader with strong capabilities in consulting, mentoring, and cross-functional collaboration with product and engineering teams.
Key Responsibilities: • Lead and grow Sales Engineering and Professional Services teams • Define and optimize Professional Services offerings for success • Collaborate across departments to align technical capabilities • Establish data-driven frameworks for performance improvement • Drive feature adoption initiatives and related projects
Requirements: • Over 10 years in customer-facing tec...