Director of Customer Success Operations

Transform the Customer Success landscape at TouchBistro as a strategic leader in Customer Success Operations. Leverage your deep Salesforce expertise and AI-driven approaches to enhance customer retention and operational efficiency.
We are seeking a driven leader with over 10 years of experience in Customer Success Operations and Systems leadership. You'll play a pivotal role in optimizing our customer journey by designing and evolving scalable systems and workflows. Your deep understanding of data and analytics will help transition our operations from traditional models to proactive strategies.
Key Responsibilities:
• Own and optimize Customer Success tech stack including Salesforce
• Design seamless workflows for onboarding, billing, and support
• Improve frontline team operational efficiency and effectiveness
• Lead data ecosystem management and reporting strategy
• Integrate AI innovations into workflows for measurable impact
Requirements:
• 10+ years in ...