National Bank of Canada
Director of Client Experience Calgary
Job Description
Elevate client interactions as National Bank’s Director of First Impressions in Calgary. This full-time role focuses on creating an inviting atmosphere and enhancing operational support.
You will be the first point of contact, ensuring exceptional service for clients and managing branch operations efficiently. Your attention to detail and organizational abilities will support advisors and internal partners, contributing to a top-tier client experience. You’ll also play a vital role in maintaining compliance standards and identifying process improvements.
Key Responsibilities:
• Create a professional first impression for clients and visitors
• Schedule client meetings and manage hospitality arrangements
• Keep reception and meeting rooms aligned with brand values
• Assist advisors with administrative and operational tasks
• Uphold daily branch operations and compliance standards
Requirements:
• Relevant experience in admin support or client services
• Abili...
You will be the first point of contact, ensuring exceptional service for clients and managing branch operations efficiently. Your attention to detail and organizational abilities will support advisors and internal partners, contributing to a top-tier client experience. You’ll also play a vital role in maintaining compliance standards and identifying process improvements.
Key Responsibilities:
• Create a professional first impression for clients and visitors
• Schedule client meetings and manage hospitality arrangements
• Keep reception and meeting rooms aligned with brand values
• Assist advisors with administrative and operational tasks
• Uphold daily branch operations and compliance standards
Requirements:
• Relevant experience in admin support or client services
• Abili...