Dir., Expérience client

Location

Vancouver, British Columbia, Canada

Sector of Activity

Personal and Commercial Banking Services

Salary

$59,500 - $84,000 CAD per year

Job Description

As a Manager of Customer Experience at TD Canada Trust, you will lead a front‑line team that delivers exceptional service to existing and prospective customers. You will guide employees to meet operational goals, adhere to compliance, and create a culture of continuous improvement and customer‑centricity.

Responsibilities

• Mentor a team, showcasing exceptional experiences in each customer interaction and achieving operational excellence and personal development objectives.
• Maintain employee scheduling, ensure compliance with policies, procedures and conduct guidelines.
• Collaborate with One‑TD partners to help all customers in a way that suits their needs best.
• Support frontline staff in resolving complaints f...