Manulife Financial
Digital Desk Specialist at Manulife
Job Description
Drive digital transformation as a Digital Desk Specialist at Manulife. This role empowers advisors by enhancing their use of innovative tools, promoting efficient service delivery.
In this position, you will be the primary contact for advisors, back-office staff, and end customers. The role emphasizes training and support for insurance and investment digital tools while managing inquiries related to the Vitality Program for policyholders. As a subject matter expert, your insights will contribute to both distributor and customer engagement, thereby shaping digital growth strategies.
Key Responsibilities:
• Support effective use of E-Business tools
• Train users on the Vitality Program and digital solutions
• Foster relationships with advisors and technical teams
• Handle inquiries with empathy and attention
• Identify process improvements to enhance service efficiency
Requirements:
• 2+ years in a customer-focused support role
• Familiarity with wellness pr...
In this position, you will be the primary contact for advisors, back-office staff, and end customers. The role emphasizes training and support for insurance and investment digital tools while managing inquiries related to the Vitality Program for policyholders. As a subject matter expert, your insights will contribute to both distributor and customer engagement, thereby shaping digital growth strategies.
Key Responsibilities:
• Support effective use of E-Business tools
• Train users on the Vitality Program and digital solutions
• Foster relationships with advisors and technical teams
• Handle inquiries with empathy and attention
• Identify process improvements to enhance service efficiency
Requirements:
• 2+ years in a customer-focused support role
• Familiarity with wellness pr...